Refund policy

Return and refund policy

Tumbiq has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return under our 30-day policy, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@tumbiq.com.

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Please request a return before sending your item back.

You can always contact us with any return questions at info@tumbiq.com.

Damages and issues

Please inspect your order upon arrival and contact us immediately at info@tumbiq.com if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom products (including special orders or personalized items), and certain personal care goods where applicable hygiene restrictions apply. We also do not accept returns of hazardous materials, flammable liquids, or gases under our voluntary return policy.

Please contact us at info@tumbiq.com if you have questions about your specific item.

Sale items and gift cards are excluded from our voluntary 30-day return policy. These exclusions do not affect any statutory rights you may have, including rights relating to faulty goods or applicable cancellation rights.

Exchanges

The fastest way to ensure you get what you want is to request a return for the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If your order is delivered to the European Union, you generally have the right to cancel your purchase within 14 days of receiving your item, without giving a reason, subject to applicable legal exceptions.

To exercise this right, contact us at info@tumbiq.com within that period. You must then return the goods within 14 days of notifying us of your cancellation.

You may inspect the item as you would in a shop. You may be responsible for any reduction in its value caused by handling beyond what is necessary to establish its nature, characteristics, and functioning. Original packaging is appreciated but is not a condition for exercising your statutory cancellation right.

This policy does not limit your statutory consumer rights.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, Tumbiq will issue your refund to your original payment method within 2 business days.

Please remember that your bank or credit card company may need additional time to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact us at info@tumbiq.com.

For statutory EU cancellations, refunds will be handled within the legally required timeframe, including reimbursement of eligible standard outbound delivery costs. We may withhold the refund until we have received the returned goods or evidence that you have sent them back, whichever occurs first.